Job Information
altafiber IT Support Analyst - I in Chennai, India
Position : IT Support Analyst - I
Location : Manapakkam, Chennai, IND-TN
Job Purpose
Location: India
This position provides first level hands-on support of IT systems and applications for internal customers.
Essential Functions
90% - Maintain queue of trouble tickets and escalate as appropriate - resolve trouble tickets; responsible for timely and effective closure of hardware and software issues including new hire and departure coordination
10% - Coordinates new hire and departure process - creates and assigns tickets as appropriate
Experience/Background
2 to 3 years of experience
Work Environment
May require the use of cell phone for communications during regular and after business hours
Requires some after hours/weekend work
Considerable amount of keyboard data entry require
Supervisory Responsibilities
No Supervisory Responsibility
CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com .
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.
Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.