Altafiber Jobs

Job Information

Cincinnati Bell Lead NOC Technical Support in Lima, Ohio

Position : Lead NOC Technical Support

Location : Lima, OH

Job Purpose :

This position is responsible for providing technical support, dispatching trouble tickets to the Field Engineering team, and enforcing technical standards for the Network Operations Center. This position will be responsible for communicating between the Altafiber NOC and the Network Engineer Manager in a daily report. This technical support specialist provides first-line support to the company's work groups for IP services, including access devices services for these platforms between 11pm-7am Sunday -- Friday.

Essential Functions:

  • Access Equipment Technical support for the company's Network Operations Center - 70%

  • Provide technical expertise on ATM services and IP services pertaining to Access Equipment Serve as the escalation point for NOC operations for video and data technical issues related to Access Equipment Identify issues that are chronic or inherent to the access devices Develop/deliver training and documentation - 30%

  • Documentation of procedures to ensure efficient monitoring and troubleshooting of the Access Network. Communicate with altafiber NOC that currently handling our 24/7 NOC support. Develop and deliver training for work groups that are responsible for monitoring and troubleshooting the Access network on the 3 rd

Education :

Four years of College resulting in a Bachelor's Degree or equivalent

Relevant Work Experience:

2 to 4 years in related field

Special Knowledge, Skills and Abilities :

  • Familiarity with the company's products and services and how those products and services utilize the network

  • Extensive hands-on experience in the configuration and maintenance of routers, microwave radios, and power systems. Preferred.

  • In-depth Experience with TCP/IP platforms involving dynamic routing protocols like EIGRP, OSPF, MPLS, and BGP and their related control protocols

  • Practical real-world experience of heterogeneous networking components along with knowledge of routing/ switching involving VLANs

  • Experience with ongoing operation support of access and transport equipment

  • Proficient problem-solving skills

  • Proficient in managing multiple projects simultaneously and tracking/ managing issues to resolution

  • Strong interpersonal communication skills (both oral and written)

  • Ability to work in a team environment

  • Ability to lead and mentor less experienced personnel in completing technically oriented tasks

  • Computer skills- familiarity with word processors, spreadsheets, database software, and communications transmission protocols

Supervisory Responsibility :

This position does not have any supervisory responsibilities.

We were made aware of an employment scam in which a third-party is creating false communications under the altafiber name. We want to reiterate that altafiber never seeks payment from job applicants and only reaches out from email addresses. We are encouraging applicants to apply through our website at altafiber Careers ( for added security.

Altafiber has been connecting what matters for more than 150 years. We are a leading technology company that delivers integrated communications solutions to residential customers and end-to-end IT solutions to business customers across North America. Our 4,300 employees across the United States, Canada, India, and the United Kingdom help the world connect, and support the communities we serve through an extensive fiber network and cloud-based solutions. We are focused on building and maintaining a diverse team of employees who are committed to delivering an outstanding customer experience. We call the communities we serve home and giving back to these communities is an important part of our culture. Altafiber offers amazing Employee Volunteer Program, Employee Resource Groups, and organized corporate community service events that further strengthen our community relationships.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.