Altafiber Jobs

Position : Manager - Technical Operations - AWS IAM

Location : Ohio, OH

Job Purpose

Manages a team of AWS IAM Engineers responsible for the development and support of AWS IAM resources including users, groups, roles, and policies. Leads and actively participates in the interpretation and implementation of AWS IAM access policies and procedures for our customer. Creates and maintains a high performing team by attracting, developing, and retaining talent to ensure business needs are accomplished. Participates in the development of new or existing service offerings for CBTS Managed Services.

Essential Functions

• Provide day-to-day leadership and direction to meet assigned customer and project deliverables (25%)

• Monitor and evaluate team processes and procedures; make changes as necessary to meet or exceed customer or project demands (25%)

• Interact directly with customers on deployments as well as a point of escalation for issues (25%)

• Ensure team is properly trained on technology and systems to effectively design, implement and support network services (10%)

• Participate in solutions and service offerings in general or with specific customers (10%)

• Research emerging technologies (5%)

• • This is a highly visible, customer-facing leadership role, leading a team of engineers responsible for timely implementation of AWS IAM access policies and procedures.• Drives operational efficiencies and process improvement in the development and implementation of AWS IAM access policies in a large enterprise environment.• Ensures the developed solutions follow corporate IAM security policies/standards and regulatory requirements while enforcing the principle of least privilege.• Manages team changes, incidents, and outages to restore service and minimize impact to IAM services.• Develops high understanding of customer perspective and requirements and formulates a plan to meet those.• Actively participates in the day-to-day delivery of AWS IAM Operations and regular communication with the customer.• Prepares and presents formal presentations related to assigned projects.• Leverages systems & processes to develop a cohesive team & retain talented individuals to exceed customer needs.• Evaluates team performance and provides feedback, empowerment, and coaching.

Experience

• 10 years' experience with the design, installation, and support of enterprise systems

• 5+ years’ experience leading a team of engineers, contractors, and third parties to deliver complex systems.• Strong technical experience in the development and implementation of AWS IAM enterprise solutions.• Experience in project management, enterprise implementation, strategic planning, business acumen, and change management.

Education

• Four years of College resulting in a Bachelor's Degree or equivalent

• Appropriate discipline certifications (preferred)

• Preferred candidates or possess the equivalent experience: AWS Developer Assoc or AWS Solution Architect Assoc

Special Knowledge, Skills, and Abilities

• Strong technical skills regarding a wide range of technologies and services (i.e. voice, data, internet, LAN, WAN, etc.)

• Strong leadership skills, either in project management or a team lead capacity

• Excellent coaching skills and a high understanding of customer perspective and corporate goals

• Ability to determine client needs and formulate a plan to meet those needs

• Ability to develop processes and procedures for supporting and implementing complex, enterprise networks and/or networking/computing systems

• Ability to manage people with a diversity of talents, including highly skilled engineers

• Excellent verbal, presentation, and written communications skills

• Excellent analytical ability and problem-solving skills

• Sound judgment and ability to work as part of a team in a fast-paced environment

• Strong organizational skills• Ability to develop processes and procedures for supporting and implementing complex, enterprise solutions.• Ability to manage people with a diversity of talents, including highly skilled engineers.• Excellent analytical ability and problem-solving skills.• Sound judgment and ability to work as part of a team in a fast-paced environment.

Supervisory Responsibilities

• Supervises a team of employees

• May also oversee work of contractors

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Attention California Residents:

https://www.cbts.com/privacy-policy/california-privacy-policy/