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altafiber Voice Systems Engineer II in Ohio, Ohio

Position : Voice Systems Engineer II

Location : Ohio, OH

Job Purpose :

This Voice Systems Engineer Level II maintains telecommunications infrastructure hardware and related software, such as call management systems, VoIP, video conferencing, voice mail, Voice Gateway and other telephony and network applications. Monitors the performance of voice systems, conducts traffic analysis, assist with capacity planning, system upgrades and supports customers/ users by troubleshooting their voice needs. To ensure this, the Level II Engineer proactively detects and addresses issues with trunks, profiles, endpoints, and dial plans. Includes the use of an enterprise Service Management platform (ServiceNow) where repair cases and service requests will be managed adhering to SLA/O's. Also includes asset Management responsibilities for Telephony physical hardware and participating in an oncall rotation.

Essential Functions :

  • Support all Incident Management process and procedures utilizing a Service Management Platform

  • Support Cisco VOIP deployment projects

  • Intermediate working experience with:

  • Cisco UCCE (Contact Center)

  • UIC (Reporting)

  • SIP

  • TDM / PRI

  • Monitoring Tools

  • Basic Network understanding and troubleshooting

  • Carrier troubleshooting

  • Voice troubleshooting

  • Cisco CUCM (Call Manager), clustered environment, administration and configuration

  • Test and Turn Up trunks, PRI's, SIP and network links in Cisco Router/Voice Gateways/SBC's

  • Knowledgeable of cable standards

  • Cisco Voice Gateways - build, configure and deploy

  • Cisco Unity Connections

  • IPv4

  • SBC support/ non-programming

  • Circuit Troubleshooting

  • Program Phones and handled deployments based on customer requirements

  • Voice asset Management and depot support

  • Achieve key performance metrics, including consumer satisfaction, quality, and compliance

  • Assist in the standardization of the Customer's voice services to facilitate performance improvement towards best-in-class industry standards


  • Four years of College resulting in a Bachelor's Degree or equivalent experience


  • At least three to five years of experience in IT Voice Services

  • 3-6 Years

Special Knowledge, Skills, and Abilities

  • Proven ability to work independently and employ effective time management skills to organize an Experience in understanding customer requirements and driving the organization to achieve their expectations

  • Professional and proactive work ethic with a focus on the customer

  • Strong drive for results

  • Ability to collaborate with cross-functional teams

  • Ability to communicate clearly

  • Working knowledge of products and services related to specific practice area

  • Detail-oriented with excellent time management skills

  • Good technical analytical skills and attention to detail (IE. Asset tracking)

  • Able to relay technical information to both technical and non-technical personnel

  • Excellent listening skills

  • Drive quality and consistency

  • Must be knowledgeable of the major functional areas of infrastructure support. These areas include voice, network, end user compute, and data centers

  • Must have working knowledge of email, messaging platforms, and collaboration software

  • Must have experience deploying infrastructure to remote sites and employees

  • Must have experience in participating in projects

  • Has demonstrated ability to implement Voice infrastructure in conjunction with Network team

Supervisory Responsibility :

This position does not have any supervisory responsibilities

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.

Attention California Residents: