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Cincinnati Bell Senior Cloud Engineer in Remote, United States

Position : Senior Cloud Engineer

Job Purpose

The Senior Cloud DevOps Engineer will focus on designing and developing automation to support continuous delivery and continuous integration processes. Successful candidates will have an obsessive focus on automation and building repeatable solutions. They will have demonstrated working expertise with one of three public hyper-scale technologies, including Microsoft Azure, Amazon Web Services (AWS), and Google Cloud Platform, leveraging services beyond basic IaaS provisioning with the ability to build expertise across other platforms. The candidate will be responsible for building a "DevOps" discipline within the organization. They will assist in the development and growth of the hybrid cloud strategy, including productizing public and private cloud services for AWS, VMware, Azure, and Google. They will work closely with Cloud Sales, Solution, and Enterprise Architecture teams to assess customer environments, incorporate requirements, and design modern hybrid cloud solutions. They will evangelize and educate on the benefits and future direction of Cloud DevOps methodologies.

Essential Functions

  • 40% - Coding and developing continuous automation/delivery processes and tools

  • 25% - Designing and building a hybrid cloud product in support of a Managed Services model

  • 20% - Solution design and architecture, in support of customer assessments and sales engagements

  • 15% - Training and educating staff, self-training, growth, and education


  • 3 to 5 years of experience

  • Thorough understanding of emerging hybrid cloud environments (public & private)

  • Demonstrated general subject matter expertise for public & private cloud services environments

  • Primary interface with software vendors in support of application and infrastructure teams

  • Hands-on public cloud expertise, including AWS, Azure, Google Cloud desired

  • Hands-on private cloud expertise, which may include: VMware and/or OpenStack desired

  • Hands-on Chef, Puppet, Ansible, SaltStack, automation, integration, orchestration tools expertise, required

  • Hands-on Perl, Ruby, Python, Powershell, Javascript (or similar) expertise, required

  • Image management expertise - building, managing, maintaining, and patching (VMware, Amazon AMI's, OpenStack Ubuntu / CentOS)

  • Linux/Unix/Windows system administration and scripting expertise

  • Ability to perform consulting, architecture, implementation, support, and migration of Cloud platforms (AWS, Azure, Google)

  • Ability to perform consulting, architecture, implementation, support, and migration to DevOps toolsets

  • Ability to create custom automation integration using tools such as VMware

  • Realize Automation, Chef, Puppet, and Ansible

  • Engineering experience building production infrastructure using code and repeatable designs

  • Experience in automation of code deployment across multiple cloud providers such as AWS, Azure, Google Cloud, VMWare desired

  • Ability to evaluate and foster new partner products and solution capabilities within the Cloud & DevOps practice portfolio

  • Work closely with CBTS account managers and sales engineers to identity Cloud & DevOps opportunities at existing customers, and educate the teams on the solutions within the Cloud Practice product portfolio

  • Assist with delivery readiness and training for Cloud & DevOps offerings

  • Experience working in a large scale DevOps environment required

  • Experience with Docker containers and orchestration platforms desired

  • Knowledge of ITIL processes and experience evolving to Agile development lifecycles

  • Knowledge of networking and software-defined networking in cloud environments

  • Ability to articulate complex architectures to non-technical audiences

  • Ability to document solutions and train operational teams on supportability

  • Must have significant virtualization technology experience

  • Significant experience with large scale redundant infrastructure (compute, storage & network) architectures

  • Previous experience providing outstanding customer service, exceptional technical resolution, and problem-solving skills

  • Ability to leverage a global team of Project Managers, Architects, Engineers & Contractors

  • Proven track record in supporting all aspects of technology needs from start-up through maintenance required

  • Demonstrated ability to conceive and deliver a broad range of technology solutions to solve complex global application problems required

  • Experience working with Global Teams required

  • Experience supporting large multi-tiered projects and programs required

  • Strong conflict resolution, negotiation, and influencing skills desired

  • Strong written and verbal communication skills

  • Proven self-starter with a strong sense of accountability

  • Can-do attitude with a strong sense of follow up

  • Flexibility and ability to change direction quickly

  • Proven relationship building and interpersonal skills

  • Demonstrated attention to detail and quality of service

Work Environment

  • Up to 10% travel may be required

  • Office environment, on occasion remote work is possible as agreed with your manager

  • Strong team collaboration, including training across verticals in a modern, open atmosphere


  • Four years of College resulting in a Bachelor's Degree or equivalent

Special Knowledge, Skills, and Abilities

Generally expect a Senior DevOps Engineer to have significant experience in information and cloud technologies. They are also required to have technical knowledge of specific systems and software development methodologies, such as DevOps Deployment, Agile Development, Waterfall, and RAD. Highly recommended that Cloud DevOps Engineers should promote their industry expertise, increasing their value, and competencies with professional industry certifications.

  • Outstanding customer service to Cloud customers

  • Operational mindset and approach for scripting, automating, orchestrating, day to day operational tasks using industry-standard tools like Puppet, Chef, Ruby, Perl, Powershell

  • Hands-on operational and technical support for infrastructure public and private cloud services, on AWS, VMware, Azure, Google Cloud Platform

  • Create/develop/update run book documentation and processes supporting day to day operational support

  • Develop and adhere to cloud consumption principles and educate customers on how to consume cloud services

  • Troubleshoot identity management and authentication issues and provide resolution

  • Work closely with service architects, engineering and infrastructure teams to help improve and grow knowledge

  • Ability to quickly respond to incidents, analyze and remediate to restore service

  • Day to day operational support of cloud services

  • Collaborate with project managers and engineers to ensure cloud computing best practices are learned, followed, and applied

  • Initiate client troubleshooting sessions and recommend technical solutions for resolution

  • Create and update cloud services best practice and troubleshooting run books

  • Build customer relationships and communicate cloud consumption best practices

  • Design, learn and teach infrastructure and application architecture

  • Interface with software vendors for support as well as application and infrastructure teams

  • Develop, learn, update and follow production support and operations plan, including monitoring solutions

  • Ability to see things through the customer's perspective

Supervisory Responsibilities

  • Leads work teams (assigns, coordinates, and checks work) for employees performing similar work

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.