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Cincinnati Bell Senior Program Manager in Remote, United States

Position : Senior Program Manager

Job Purpose

The Senior Program Manager is responsible for the relationship with significant strategic partners/customers who drive substantial revenues to the company. This responsibility includes project management on large projects, managing the joint development and production efforts of the company and the partner/customer, and providing customer contact with end clients. This person provides leadership to project activities and is involved with leading, planning, organizing, and executing various project activities to ensure on-time, on-budget, and to specifications, committed project deliverables. This person also occupies a leadership role in the development and execution of operational processes to deliver excellent service to CBTS customers.

Essential Functions

  • 50% - Manages all aspects of large and small projects, coordinating and integrating project resources and the requisite logistical support for project tasks and sub-tasks; determines and monitors the scheduling of technical resources to ensure successful support of project engagements and consistent performance to meet all project objectives; sets the timeframes to ensure milestones are met as planned; allocates assigned resources to manage client's project completion expectations; designs, develops and maintains scope of works, integration plans, and project plans for project implementation; facilitates project modification and completes documentation accordingly; researches and designs the interim milestones and defines inter-project dependencies; tracks costs and revenues to ensure project profitability

  • 25% - Provides leadership to CBTS Operations / Engineering staff, as well as to project team members; this leadership constitutes not only project leadership, but leadership in thought, in process development, and in operational development; significant input into the development of operational processes by which CBTS will manage and grow its ability to serve customers; specific focus in the areas of vision for superior products and customer service, process development for new products and partnerships, and ongoing development of advancements in our daily/weekly/monthly communications with our clients in the context of Customer Relationship Management

  • 10% - Manages quality through existing Quality measures; ongoing involvement in developing and executing Quality Assurance processes and programs for CBTS Operations/Engineering; develops quality plan and documents processes utilized; monitors quality on multiple projects to ensure compliance to best practices and quality standards; initiates and facilitates status meetings with project management team members (involving the client as needed) to ensure the timely and accurate exchange of information

  • 5% - Mentors junior project team members; has input into personnel development and performance reviews

  • 5% - Actively seeks the potential for increased business in assigned accounts through recognition of ongoing growth of the client and development of their environment; participates in pre-sales briefings with prospective clients and assists in the development of post-sales project launch plans

  • 5% - Makes disciplined use of tracking and reporting vehicles to capture project activities and progress and provides details to clients and CBTS management team


  • 10+ years of experience, very large projects and/or programs, P&L, HR

  • Experience in the design and management of the technical implementation of very large projects - 5 to 7 years

  • Customer Interface experience in large corporate environments, including direct interaction with senior-level management and line-level management members - 4 to 6 years

  • Experience in P&L management with accountability for specific revenue and profit generation and expense control - 2 to 3 years

  • Experience in the management of human resources, including providing direction on workflow, employee appraisal, and termination decisions - 3 to 5 years


  • Four years of College resulting in a Bachelor's Degree or equivalent; advanced degree or equivalent experience preferred

  • PgMP certification is strongly preferred or additional work experience

  • Six Sigma training is preferred

  • Project Management Institute Member

Special Knowledge, Skills, and Abilities

  • Proven ability in managing the creation and implementation of detailed client projects; superior customer relation and presentation skills

  • Solid management skills and ability to manage technical resources on a project by project basis; strong attention to detail and understanding of PCs, LAN technology, workstation, network operating systems, servers, and the architectures and aspects of internet web hosting

  • Leadership experience in forming teams and leading them through various technical projects; leadership experience in evaluating and selecting technical and cost alternatives for a project; leadership experience in defining process where little or none exists

  • Experience with process development and refinement, and ability to lead teams through process development; ability to enact and enforce disciplined use of an adopted process or toolset

  • Strong understanding and working knowledge of common PC and Internet applications

  • Strong time management and planning and organization skills along with solid leadership and conflict resolution abilities

  • Familiar with CBTS tools and PM methodologies

Supervisory Responsibilities

Oversees and directs the activities of a major segment of the organization

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.