Altafiber Jobs

Position : Senior Voice Manager

Job Purpose

The Senior Voice Manager will have at least 10+ years of complex VoIP architecture, design, implementation, and/or operations experience in a mid-sized corporation/ or service provider infrastructure. Ideal candidates will have demonstrated skills in VoIP technologies that CBTS/CBT delivers. Candidates should have extensive experience implementing and/or operating the latest network technologies such as VoIP. In this role, you must have excellent communication skills, both written and oral are a necessity. Ability to document processes clearly is of extreme importance. Work closely with the Manager and other members of the implementation and/or operations team.

Essential Functions

• Lead design and architecture strategy for deployment and/or operations projects and/or efforts

• Take direction from direct supervisor for career training and skill development

• Lead requirements gathering for deployment and/or operations projects and/or efforts

• Provide overall VoIP strategy for the organization

• Assist and/or deployment and/or operations team(s) with VoIP deployments and/or operations

• Accurately document deployment processes and project notes

• Exchange information, verbally and in writing, clearly, accurately, reliably, and timely

• Coach and monitor for high team performance

• Supporting problem resolution and decision-making

• Conducting timely performance evaluations

• Translating corporate goals into functional and individual goals

• Monitoring and controlling expenses and timecards

• Tracking and reporting team metrics

• Hiring and staffing

• Training new employees

Experience

• Over 10 years of experience

• VoIP deployment experience with small to enterprise-sized corporation and/or service provider infrastructures

• Experience as a point of escalation or subject matter expert

• Strong experience with technology or strong aptitude for technology based on Director level assessment

• Specific Technology Experience

• Plan, design, install, troubleshoot, repair, and maintain VoIP systems and equipment

• Strong understanding of SIP and SIP troubleshooting

• Knowledge of analog and Ethernet cabling standards

• Test, turn up, and support SIP trunks, PRI's and voice gateways

• Test, turn up, and support analog gateways

• Background in routing and switching with Q0S experience a plus

• Multi-vendor VoIP experience a plus

• Additional VoIP certifications a plus

• Call Center experience a plus

• Instant Messaging, Conferencing, and Video Conferencing a plus

• Unix and/or Linux experience is a plus

• Deploying and/or operating multi-tenant and/or hosted solutions a plus

Education

• Four years of High School or equivalent

Special Knowledge, Skills, and Abilities

• VoIP deployment experience with small to enterprise-sized corporation and/or service provider infrastructures

• Experience as a point of escalation or subject matter expert

• Strong experience with technology or strong aptitude for technology based on Director level assessment

• Specific Technology Experience

• Plan, design, install, troubleshoot, repair, and maintain VoIP systems and equipment

• Strong understanding of SIP and SIP troubleshooting

• Knowledge of analog and Ethernet cabling standards

• Test, turn up, and support SIP trunks, PRI's and voice gateways

• Test, turn up, and support analog gateways

• Background in routing and switching with Q0S experience a plus

• Multi-vendor VoIP experience a plus

• Additional VoIP certifications a plus

• Call Center experience a plus

• Instant Messaging, Conferencing, and Video Conferencing a plus

• Unix and/or Linux experience is a plus

• Deploying and/or operating multi-tenant and/or hosted solutions a plus

Work Environment

• Requires in the field / on customer premises for VoIP deployment projects and/or operations

• Requires in the office or warehouse for VoIP deployment projects and/or operations

Supervisory Responsibilities

Manages subordinate supervisors/managers

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.