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Cincinnati Bell Systems Engineer III in Remote, United States

Position : Systems Engineer III

Job Purpose

This position will assist in the deployment and operational excellence of operating systems environments.

This will involve technical operations, operating system administration, and hardware/software support for computer systems. This position is potentially comprised of multiple shifts that might cover support functions on a 247365 basis. Responsibilities primarily consist of operating systems support, but could also include standard application suites that run on the platform. In general, the operating systems that will be supported consist of industry-standard platforms (Microsoft, Unix, Linux,) This role will also include team leadership and mentoring of team members.

Essential Functions

Server Management 40%

  • Add/remove Unix/Windows users, groups, & file permissions

  • Server lifecycle management (installation, repair, replace, retire)

  • Deploy required virus updates

  • Provide timely installation of required patches as requested

  • Maintain SW/HW inventory

  • Manage physical, virtual, and cloud-based servers and applications Maintain day-to-day operations of Microsoft Windows Servers, Active Directory, Exchange, Citrix, SharePoint, Storage, VMware ESX servers, and Hyper-V

  • Escalation of resolution of complicated incidents and problems

Application Support - 40%

  • Manage application installation and deployment

  • Testing and documentation of new deployments

  • Application testing on new platforms

Project Implementation - 20%

  • Design and Architecture of systems deployment

  • Testing and custom configurations

  • Project plan development and execution


  • 3 to 5 years

  • Server and Cloud Operations in a major Enterprise environment

  • Design and deployment of a large complex enterprise environment

  • Strong knowledge of server and storage hardware architecture and systems

  • Experience with system hardware in a design, development, test, or equivalent role that requires detailed analysis and debug of issues, leading to root cause identification and resolution


  • Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses

  • MCSE -- Microsoft (Required)

  • Network+ Certification - Preferred

  • ITIL Foundations -- (required)

Special Knowledge, Skills, and Abilities

  • Analytical skills and the ability to solve technical problems

  • Working knowledge of hardware and software platforms, vendors, and products

  • Teamwork, & time management skills

  • Project management skills and experience in organizing, planning, and executing information systems projects

  • Software development skills in C++, Java, Perl, CGI, xTML variants or other web and internet application

  • supporting languages a plus

  • Good customer contact skills

Work Environment

  • CBTS Office Location / Customer Site Location

Supervisory Responsibilities

Leads work teams (assigns, coordinates, and checks work) for employees performing similar work

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.