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Cincinnati Bell Voice Application Engineer II in Remote, United States

Position : Voice Application Engineer II

Job Purpose :

The Voice Application Engineer II is responsible for delivering UCaaS & CCaaS solutions to business customers.

Essential Functions :

  • Serves as SME for less experienced team members in similar roles

  • Project managing the delivery of stand-alone UCaaS, MSTV and CCaaS solutions

  • Consult, design and implement call flows based on customer requirements

  • Ordering equipment

  • Configuring/provisioning services

  • Scheduling field resources

  • Coordinating number porting

  • Turning up/cutting over services

  • Scheduling customer training

  • Performing various administrative tasks such as:

  • Triggering billing for new/changed services

  • Logging project data

  • Other duties as assigned

Education :

Four years of College resulting in a Bachelor's Degree or equivalent

Certifications, Accreditations, Licenses :

  • CompTIA certification required

  • Cisco Broadworks certifications preferred

  • Project management certification (CAPM or PMP) preferred

Relevant Work Experience:

2 to 4 years in related field

Special Knowledge, Skills and Abilities :

  • Intermediate understanding of VoIP technologies, carrier circuits, number porting & basic networking

  • Customer-focused

  • Excellent organizational skills

  • Excellent interpersonal skills

  • Strong communication skills, both verbal and written

  • Excellent customer service skills

  • Ability to self-motivate and be productive without direct supervision

  • Excellent computer skills, knowledgeable in MS Office suite

  • Good problem solving skills

  • Developing business acumen

Supervisory Responsibility :

This position does not have any supervisory responsibilities.

Work Environment :

Requires ability to work from home, including a quiet environment and access to adequate internet. Some in-office or customer premises requirements as needed.

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit .

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, age, disability, religion, sex, sexual orientation, gender identity, gender expression, protected veteran, military status or any other characteristic protected by law.

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens will be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.